LiveScienceStore Customer ServiceShop with Confidence! Friendly, Expert Service Our knowledgeable, friendly sales staff will help you choose the right product whether it's professional quality outdoor gear or the perfect science project for your children. Fast, Same-Day Shipping All orders for in-stock product receive by noon Pacific Time are shipped the same day. Guaranteed 100% Satisfaction We stand behind our products. If something doesn't perform to your expectations, just return it within 30 days for a prompt refund. Experience You Can Trust We've offered the finest quality scientific gear to consumers for over 30 years. We've stopped counting the awards, but we've never stopped listening to our customers. That's how we earned our reputation for providing exceptional product value and unparalleled customer service. Ordering, Payment and Shipping Information Click here for information and FAQs about ordering, payment and shipping. Returns & Exchanges Merchandise may be returned in new (mint) condition within 30 days of receipt for a full refund (less shipping & handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return form. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware and any software provided. Securely package the merchandise and insure it for the full retail value. We are not responsible for lost packages. Return shipping costs are the responsibility of the customer. Returns should be sent to: LiveScienceStoreContact Us Contact Us By Email To contact us by email, send sales inquiries to orders@livescienceorders.com and customer service inquiries to service@livescienceorders.com. Contact Us By Phone Orders & Customer ServiceContact Us By Fax Orders & Customer ServiceContact Us By Mail Corporate OfficeInternational Orders We do not ship products internationally. Orders with international billing addresses, shipping to the US, can require additional time for name and billing address verification. If there is any problem with your order, please contact us. |