Ordering InformationYou can order with ease and complete confidence at LiveScienceStore.com. We provide the best possible service for all our customers and complete support for all our products. Customer service for us is not just a cliché, it's a commitment. Methods of Payment We accept Visa, MasterCard, American Express and Discover Card for on-line purchases. We also accept checks made payable to LiveScience Store. We're sorry, at this time we do not accept COD orders. Billing Address and Delays in Shipping We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address. Order Confirmation You will receive an e-mail confirmation of your order when it is processed and another confirmation when it is shipped (including the tracking number). Street address for shipping We require a street address for product delivery. Sorry, we cannot ship to a Post Office Box address. Backorders and expected shipping dates When an item is out of stock we will email you with the expected shipping date. Frequently Asked Order QuestionsI placed an order, but I want to change or cancel it. Call us at 800-951-0632 or e-mail us ASAP at service@LiveScienceOrders.com. Because we have same-day shipping, there's a chance your order may have already gone out. We'll do our best to intercept your order and make the requested changes. If an item I ordered is not in stock, when will my credit card be charged for it? Your credit card will not be charged until the item is shipped. Do you charge sales tax? Yes, we charge sales tax on orders delivered to California and Minnesota addresses only. We are required by law to collect sales tax on merchandise and on our shipping and handling charge. What are shipping and handling charges for delivery to Canada? There are additional charges for delivery to addresses in Canada. Please refer to the Canadian Shipping Charges section of the Shipping & Handling Chart below for charges based on your order value. Any duties, brokerage fees, and GST/HST are the responsibility of the customer and are payable to the carrier upon receipt of an invoice. After 30 days any unpaid invoices will be billed directly to the credit card charged for the order. How do I check on the status of my order? To check on the status of any order, you may call our Customer Service Department at 800-951-0632 Monday through Friday 6:00 AM to 6:30 PM Pacific Time and Saturday 8:00 AM to 2:00 PM or e-mail us at service@LiveScienceOrders.com. Shipping & Handling Charges Products in stock ordered by noon Pacific Time will ship the same day. Backordered products typically ship within 30 days. Use the chart below to determine the shipping and handling charge for your order. This is the charge for packaging, insurance and shipping within the lower 48 United States. For standard shipping to Alaska, Hawaii, and Puerto Rico please add $12.50 to the standard shipping & handling charge in the chart below. For standard shipping charges to Canada, refer to the Canadian address section of the shipping & handling chart below. Expedited Delivery Charges For expedited two-day delivery within the U.S. and Canada, please add $15.95 per order to the appropriate shipping & handling charges in the chart below. For express overnight delivery in the U.S. and Canada, please add $29.95 per order to the appropriate shipping & handling charges in the chart below. Add additional shipping cost: Some large and/or heavy items require additional charges. These are indicated in the "Additional Information" section of the product page. The oversize charge will show in your shopping cart at checkout. We ship to addresses in the U.S. and Canada only.
When will my order ship? Orders received by noon Pacific Time for items that are in-stock ship out the same business day. Orders received after noon will ship the next business day. When an item is not in stock we ship it as soon as it is available. If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later? The in-stock items will ship first, and any backordered items will follow as soon as they are available. Can I track my order during shipment? If so, how? es, we e-mail the carrier's tracking number when your order ships. You can check delivery progress using the appropriate link below. FedEx Tracking When will I receive my order? Approximate transit times for standard delivery are 5-6 business days to the east coast, 4-5 business days to the mid-west and 3 business days or less to the west. I received the wrong item. What should I do? In the unlikely event that this happens, please call us at 800-951-0632 Monday through Friday 6 AM to 6:30 PM or Saturday 8 AM to 2 PM Pacific Time. We'll arrange for the return of the incorrect item (at no charge to you) and see that you get the correct item promptly. I only received part of my order today. Where's the rest of it? Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the shipping invoice. My address has, is or will be changed. Can I just give you my new address? Call us at 800-951-0632 or send e-mail to service@livescienceorders.com. Be sure to give us your name, old address, the new address, and the effective date for the change. Returns Merchandise may be returned in new (mint) condition within 30 days of receipt for a full refund (less shipping & handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return form. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware and any software provided. Securely package the merchandise and insure it for the full retail value. We are not responsible for lost packages. Return shipping costs are the responsibility of the customer. Returns should be sent to: LiveScienceStore |
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